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Administering Cisco Contact Center Enterprise

The Administering Cisco Contact Center Enterprise (CCEA) course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment.

Delivery Format

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

2 courses found

    • Delivery Format: Public Classroom
    • Date 16-19 February, 2025
    • Location: Cairo-Sheraton
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    • Delivery Format: Public Classroom
    • Date 16-19 February, 2025
    • Location: Virtual Training
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